Patient Experience Coordinator

Greater-Family-Health; Hanover Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Greater-Family-Health is seeking a Receptionist to serve as the first point of contact for patients and visitors. The role includes check-in, registration, accurate patient records, and appointment scheduling to keep the clinic running smoothly.

The ideal candidate will have a high school diploma or GED, comfort with computers and data entry, and a patient-centered approach with confidentiality and empathy for diverse communities.

Qualifications

• High School diploma or GED required.
• Prior front desk or patient-facing experience preferred.
• Familiarity with computers and basic data entry.
• Ability to read and interpret procedures and regulations.
• Maintain confidentiality and provide non-judgmental empathy.

Responsibilities

• Greet patients and visitors; determine needs and respond.
• Complete check-in/registration and prepare for appointments.
• Enter patient data accurately into the EHR.
• Process payments and verify charges.
• Schedule appointments and coordinate with clinics.
• Respect PCMH policies and adapt to multiple work sites.

Skills

Customer service

Communication skills

Computer literacy

Problem solving

Education

High School diploma or GED

Tools

EHR experience

Microsoft Office

Job description

Greater-Family-Health is seeking a Receptionist to serve as the first point of contact for patients and visitors. The role includes check-in, registration, accurate patient records, and appointment scheduling to keep the clinic running smoothly.

The ideal candidate will have a high school diploma or GED, comfort with computers and data entry, and a patient-centered approach with confidentiality and empathy for diverse communities.