Medical Receptionist

Northern Counties Health Care, Inc.; Hardwick (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Northern Counties Health Care, Inc. is seeking a Medical Receptionist to greet patients, manage appointments, and support clinical staff at our Vermont clinics. This on-site role emphasizes courteous service and accurate records handling to ensure a smooth patient experience.

Applicants should have a High School Diploma or GED, and ideally one year of receptionist experience. Strong communication and basic computer skills are required; physical capability to perform light lifting is expected.

Qualifications

• High School Diploma or GED.
• One year of receptionist experience (preferred).
• Able to communicate effectively with patients.
• Able to maintain confidentiality.
• Proficient in basic computers skills (email, spreadsheets, document processing).
• Physically able to perform job duties (e.g., sit for long periods, lift up to 25 lbs., use office equipment).

Responsibilities

• Greet patients in a courteous and friendly manner and answer questions about programs and services.
• Answer incoming calls, perform initial triage, forward calls to staff, and take messages.
• Coordinate processing of patients with nursing and provider staff.
• Schedule patient appointments according to policy; assist with referrals.
• Register patients and update registration information; prepare medical records for new and returning patients.
• Process requests for medical records; may perform typing and photocopying.
• Participate in audits and quality assurance activities and support ongoing improvements.

Skills

Receptionist experience

Communication

Confidentiality

Basic computer skills

Physical ability

Education

High School Diploma or GED

Job description

The Medical Receptionist is responsible for a variety of tasks related to patient care and administrative support. They greet patients, manage appointments, handle patient records, and facilitate communication between patients and healthcare providers. Their role is crucial for ensuring a smooth and efficient patient experience while also supporting the overall operations of the clinic.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Job Functions/Responsibilities:

Reception

• Receive patients in a courteous and friendly manner; answer questions regarding the health center’s programs and services.
• Answer incoming phone calls, perform initial triage, and forward calls to the appropriate staff member; take messages as appropriate.
• Coordinate the processing of patients with nursing and provider staffs.

Appointment Scheduling

• Schedule patient appointment as per health center scheduling policies and procedures.
• Assist patients and clinical staff in the scheduling of referral appointment
• Register patients and update computerized registration information as necessary.
• Prepare medical records for new patients; update records for return patients.
• Process request for medical records to and from other offices.
• May perform some typing and photocopying as necessary.
• Participate in clerical support of audits and quality assurance activities as requested.

Quality Assurance

• Participate in the development, implementation, audit, and continuous evaluation and improvement of protocols, services and programs provided by the health center.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications:

• High School Diploma or GED.
• One year of receptionist experience (preferred).
• Able to communicate effectively with patients.
• Able to maintain confidentiality.
• Proficient in basic computers skills (email, spreadsheets, document processing).
• Physically able to perform job duties (e.g., sit for long periods, lift up to 25 lbs., use office equipment).