Patient Experience Coordinator (Reception)

Freeman; Joplin (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement with employer match

Paid time off

Wellness program

Job summary

Freeman Health System is seeking a friendly receptionist to deliver a positive patient experience by scheduling appointments, answering calls, updating registrations, and providing information with respect. You will help create a safe and welcoming environment and ensure documentation meets HIPAA and regulatory standards.

The role is full-time days, with no weekends or holidays. Duties include greeting visitors, collecting payments, balancing the cash drawer, and using medical office software to

Qualifications

• Greet customers, patients, vendors, and visitors professionally.
• Register patients and ensure compliant documentation.
• Verify eligibility and collect payments.
• Operate scheduling software to book appointments.
• Maintain HIPAA and regulatory compliance.

Responsibilities

• Schedule patient appointments and manage follow-ups.
• Answer phones and provide information with courtesy.
• Update registrations and maintain accurate records.
• Balance cash drawer and print receipts.
• Support other duties as assigned.

Skills

Customer service

Phone etiquette

Cash handling

Scheduling

Data entry

Education

High school diploma or equivalent

Tools

Medical office software

Job description

Freeman Health System is seeking a friendly receptionist to deliver a positive patient experience by scheduling appointments, answering calls, updating registrations, and providing information with respect. You will help create a safe and welcoming environment and ensure documentation meets HIPAA and regulatory standards.

The role is full-time days, with no weekends or holidays. Duties include greeting visitors, collecting payments, balancing the cash drawer, and using medical office software to