Patient Experience Front Desk Coordinator

Greater-Family-Health; Sycamore (IL); On-site; USD 18,000 - 25,000; Full time

Job summary

Greater-Family-Health is seeking a Receptionist to serve as the first contact for patients and visitors. You will handle check-in, registration, and appointment scheduling while maintaining accurate records and friendly service.

The role requires a High School diploma or GED and good computer skills. Bilingual Spanish is preferred, with an emphasis on confidentiality and patient-centered care.

Qualifications

• Bi-Lingual (Spanish) preferred.
• Customer service orientation.
• Strong numbers aptitude.

Responsibilities

• Welcome patients and determine their needs and respond accordingly.
• Prepare for next day, same day and walk-in appointments.
• Provide necessary paperwork and review for completeness.
• Enter patient information accurately into the EHR.
• Finalize visits with accurate payment processing and charge verification.
• Schedule patient appointments.
• Follow PCMH policies and procedures.
• Report to all scheduled work sites and shifts on time and prepared.
• Engage in available training and supervision.
• Perform other duties as assigned.

Skills

Bi-Lingual (Spanish)

Customer service

Numerical aptitude

Education

High School diploma or GED

Job description

Greater-Family-Health is seeking a Receptionist to serve as the first contact for patients and visitors. You will handle check-in, registration, and appointment scheduling while maintaining accurate records and friendly service.

The role requires a High School diploma or GED and good computer skills. Bilingual Spanish is preferred, with an emphasis on confidentiality and patient-centered care.