New Patient Coordinator

Jax Spine and Pain Centers; Jacksonville (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Jax Spine & Pain Centers in Jacksonville, FL is seeking a compassionate New Patient Coordinator to be the first contact for prospective patients, guiding them through intake and scheduling with care. The ideal candidate communicates clearly, stays organized, and thrives in a fast-paced healthcare environment, while ensuring HIPAA compliance and accurate EMR data entry.

You will coordinate records, verify insurance, and liaise with providers and staff to ensure timely patient access and a

Qualifications

• High school diploma or equivalent.
• At least 1 year in medical scheduling or healthcare administrative experience.
• Experience with EMR systems; eClinicalWorks preferred.
• Knowledge of medical terminology, insurance verification, referrals, and prior authorizations.
• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and general computer applications.

Responsibilities

• Serve as primary contact for new patient inquiries via phone, email, and referrals.
• Schedule new patient appointments with provider availability.
• Enter patient demographics, insurance and referrals into EMR.
• Verify insurance eligibility and referral requirements.
• Explain policies and required documentation to patients.
• Coordinate receipt of medical records, imaging, and referrals.
• Collaborate with providers and staff to facilitate scheduling.
• Maintain HIPAA-compliant patient records.
• Respond to patient questions with empathy and professionalism.
• Monitor referral work queues and follow up on pending referrals.
• Assist with additional administrative duties as assigned.

Skills

Customer service

Organizational skills

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

eClinicalWorks

Microsoft Office

Job description

Position Summary

Jax Spine & Pain Centers is seeking a compassionate, organized, and customer-focused New Patient Coordinator to join our growing team. As the first point of contact for prospective patients, you will play a critical role in creating a positive patient experience by guiding individuals through the intake and scheduling process. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a fast-paced healthcare environment.

Key Responsibilities

• Serve as the primary point of contact for all new patient inquiries via phone, email, and electronic referrals.
• Schedule new patient appointments while ensuring provider availability and appropriate appointment types.
• Obtain and accurately enter patient demographic, insurance, and referral information into the electronic medical record (EMR).
• Verify insurance eligibility and determine referral and authorization requirements.
• Explain practice policies, appointment expectations, and required documentation to patients.
• Coordinate receipt of medical records, imaging, and referral documentation prior to appointments.
• Collaborate with providers, clinical staff, and referral sources to facilitate timely patient scheduling.
• Maintain accurate patient records and ensure compliance with HIPAA and privacy regulations.
• Respond promptly to patient questions and resolve scheduling concerns with professionalism and empathy.
• Monitor referral work queues and follow up on pending referrals to ensure timely patient access.
• Assist with additional administrative duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of medical scheduling, patient access, call center, or healthcare administrative experience preferred.
• Experience with electronic medical records (eClinicalWorks experience preferred).
• Knowledge of medical terminology, insurance verification, referrals, and prior authorizations preferred.
• Strong customer service and interpersonal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• Proficiency in Microsoft Office and general computer applications.