Patient Experience Coordinator

Hartford HealthCare; Glastonbury (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare is seeking a friendly Medical Office Assistant to join our front desk team in Glastonbury, CT. You will warmly greet patients, register new arrivals, and help direct calls and appointments to ensure a smooth experience.

In this role, you will handle co-payments, prepare patients for visits, and maintain a welcoming waiting area while supporting a busy medical office with a positive, patient-centered approach. Epic experience is a plus.

Qualifications

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

Responsibilities

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Skills

Customer service

Verbal communication

Teamwork

Multitasking

Language skills

Education

High school diploma or equivalent

Tools

Epic experience

Microsoft Office

Job description

Hartford HealthCare is seeking a friendly Medical Office Assistant to join our front desk team in Glastonbury, CT. You will warmly greet patients, register new arrivals, and help direct calls and appointments to ensure a smooth experience.

In this role, you will handle co-payments, prepare patients for visits, and maintain a welcoming waiting area while supporting a busy medical office with a positive, patient-centered approach. Epic experience is a plus.