Patient Access & Experience Coordinator

Hartford HealthCare; Mystic (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Hartford HealthCare Medical Group in Mystic, CT is seeking a Patient Service Coordinator to greet patients, register them, and schedule appointments while maintaining accurate records and accounts. You will help ensure a positive patient experience by facilitating clear communication between patients and providers and supporting efficient front-desk operations.

Ideal candidates will have a high school diploma or GED (or at least two years of customer service in a fast-paced medical office) and a

Qualifications

• High school diploma or GED, or at least 2 years of customer service experience.
• Experience in a fast-paced medical office is highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach with a commitment to patient care.

Responsibilities

• Greet patients, answer routine questions, register patients, and maintain records.
• Facilitate clear communication between patients and healthcare providers to ensure patient access.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate access.
• Respond to patient inquiries and ensure privacy and safety standards are followed.

Skills

Customer service

Communication

Education

High school diploma/GED

Tools

Epic

Job description

Hartford HealthCare Medical Group in Mystic, CT is seeking a Patient Service Coordinator to greet patients, register them, and schedule appointments while maintaining accurate records and accounts. You will help ensure a positive patient experience by facilitating clear communication between patients and providers and supporting efficient front-desk operations.

Ideal candidates will have a high school diploma or GED (or at least two years of customer service in a fast-paced medical office) and a