Patient Experience Coordinator

Vista Physical Therapy; Fort Worth (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental plans

Paid time off

Student loan repayment options

Professional development resources

Job summary

PRN Physical Therapy is seeking a Patient Services Representative in Fort Worth to deliver excellent customer service and handle front office duties. You will greet patients, schedule appointments, verify insurance details, and support the clinical team to ensure a smooth patient experience.

The role emphasizes strong communication, accuracy in documentation, and the ability to work in a fast-paced healthcare setting. A supportive team environment and growth opportunities are provided.

Qualifications

• High school diploma or equivalent.
• Experience in customer service; healthcare setting preferred.
• Proficiency with common office software and scheduling systems.
• Attention to detail and accuracy in handling patient information.

Responsibilities

• Greet and assist patients with warmth and professionalism.
• Schedule appointments and manage patient inquiries in person and by phone.
• Collect and verify patient information and insurance details accurately.
• Maintain clean and organized reception and front office areas.
• Coordinate with clinical staff to ensure a smooth patient experience.

Skills

Customer service

Scheduling

Documentation

Interpersonal skills

Education

High school diploma

Tools

Office software

Job description

PRN Physical Therapy is seeking a Patient Services Representative in Fort Worth to deliver excellent customer service and handle front office duties. You will greet patients, schedule appointments, verify insurance details, and support the clinical team to ensure a smooth patient experience.

The role emphasizes strong communication, accuracy in documentation, and the ability to work in a fast-paced healthcare setting. A supportive team environment and growth opportunities are provided.