Patient Services Coordinator - Front Desk

Envision Radiology; Fort Worth (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Company Matched 401k Plan

Employee Stock Ownership Plan

Paid Time Off + Paid Holidays

Employee Assistance Program

Job summary

Envision Radiology is seeking a Patient Service Representative for our Fort Worth location. The role involves front-desk duties, patient check-in/out, insurance verification, payments, scheduling, and data entry to ensure outstanding patient experience.

The ideal candidate has at least 1 year of customer service, preferably in healthcare, and demonstrates attention to detail, teamwork, and problem-solving in a fast-paced environment. Training is provided; salary range listed.

Qualifications

• One plus year of experience providing exceptional customer service - healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to excel in a very fast-pace team environment
• Ability to continuously "exceed" company and customer expectation
• Minimum of High School diploma or equivalent (GED)

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.
• Other duties as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Organizational Skills.
• Time Management.
• Problem Solving/Analysis.
• Customer/Client Focus.

Skills

Customer service

Healthcare experience

Detail oriented

Team player

Problem solving

Time management

Education

High School diploma or equivalent

Job description

Envision Radiology is seeking a Patient Service Representative for our Fort Worth location. The role involves front-desk duties, patient check-in/out, insurance verification, payments, scheduling, and data entry to ensure outstanding patient experience.

The ideal candidate has at least 1 year of customer service, preferably in healthcare, and demonstrates attention to detail, teamwork, and problem-solving in a fast-paced environment. Training is provided; salary range listed.