Patient Experience Coordinator

Blanchard Valley Regional Health Center; Findlay (OH); On-site; USD 19,000 - 30,000; Full time

Job summary

Blanchard Valley Regional Health Center is seeking an administrative support professional to communicate with patients and provide front-office support for the practice. Duties include scheduling patient appointments in the EMR, completing registrations, handling documents, referrals, prior authorizations and benefits verification.

The role also covers payment collection and keeping the office ready for daily operations.

Qualifications

• High school diploma or GED required.
• Positive service-oriented interpersonal and communication skills.
• Ability to use technology and office equipment.
• May work at multiple BVMP Practices as needed.
• Adherence to privacy policies and workplace civility.

Responsibilities

• Schedule and manage patient appointments using EMR.
• Complete the registration process accurately.
• Manage documents, referrals, prior authorizations and benefits.
• Responsible for payment collection.
• Open and set up the office for the day; stock supplies.
• Maintain a clean patient waiting area.
• Enhance patient experience and uphold mission and values.
• Participate in process improvement.
• Other duties as assigned.

Skills

Interpersonal communication

Customer service

Privacy policies

Education

High school diploma or GED

Tools

EMR system

Job description

Blanchard Valley Regional Health Center is seeking an administrative support professional to communicate with patients and provide front-office support for the practice. Duties include scheduling patient appointments in the EMR, completing registrations, handling documents, referrals, prior authorizations and benefits verification.

The role also covers payment collection and keeping the office ready for daily operations.