Patient Experience & Front Desk Coordinator

Blanchard Valley Regional Health Center; Bluffton (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Blanchard Valley Health System is seeking a patient service coordinator to provide administrative support for the practice in Bluffton, OH. You will schedule appointments, complete registrations, manage documentation, and assist with payments and office readiness.

The role requires high school diploma, strong customer service, and the ability to work with EMR systems while upholding privacy policies and patient-focused care in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Comfort with using EMR and office tech.

Responsibilities

• Schedule and manage patient appointments using EMR; manage provider's daily schedule.
• Complete patient registration accurately.
• Handle document management, referrals, prior authorizations and benefits validation.
• Assist with payment collection.
• Prepare office for daily operations and stock supplies.
• Maintain waiting area cleanliness.
• Support patient experience and uphold organizational values.
• Participate in process improvements as needed.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Technology literacy

Privacy & compliance

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Office equipment

Job description

Blanchard Valley Health System is seeking a patient service coordinator to provide administrative support for the practice in Bluffton, OH. You will schedule appointments, complete registrations, manage documentation, and assist with payments and office readiness.

The role requires high school diploma, strong customer service, and the ability to work with EMR systems while upholding privacy policies and patient-focused care in a fast-paced setting.