Patient Experience Coordinator

ADP, Inc.; Eagle Grove (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

ADP, Inc. is seeking a Patient Experience Specialist in Eagle Grove, IA to support patient intake, verification, and coordinated communication among patients, families, and staff. The role requires efficient check-in, appointment scheduling, and accurate data entry in the EMR system.

You will handle payments, verify insurance when needed, and assist with form completion while maintaining confidentiality in a fast-paced healthcare setting.

Qualifications

• Requires high school diploma or GED and good data entry skills.
• Strong interpersonal and written/verbal communication abilities.
• Must be able to multitask in a fast-paced clinic environment.

Responsibilities

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties, such as filing paperwork.
• Answer inbound calls and route to the appropriate department.
• Direct patient inquiries to the appropriate staff member.
• Make patient appointments as requested.
• Register patients with timely and accurate check-in.

Skills

Interpersonal communication

Multitasking

Professionalism

Data entry

Education

High School Diploma or GED

Tools

EMR system

Cash register / POS

Job description

ADP, Inc. is seeking a Patient Experience Specialist in Eagle Grove, IA to support patient intake, verification, and coordinated communication among patients, families, and staff. The role requires efficient check-in, appointment scheduling, and accurate data entry in the EMR system.

You will handle payments, verify insurance when needed, and assist with form completion while maintaining confidentiality in a fast-paced healthcare setting.