Patient Experience Specialist

Community Health Center; Eagle Grove (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Community Health Center in Eagle Grove, IA is seeking a Patient Experience Specialist to join our busy clinic. This full-time role focuses on greeting patients, handling front-desk tasks, scheduling, and ensuring a welcoming, organized environment.

You will perform registration, answer calls, verify insurance, collect payments, maintain EMR records, and help patients with forms while upholding confidentiality and professional standards.

Qualifications

• High School Diploma or GED is required.
• Basic computer and data entry skills are required.
• Professional manner and appearance are expected.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties, such as filing paperwork.
• Answer inbound calls and route to the appropriate department.
• Investigate and direct patient inquiries or complaints to staff.
• Make appointments for patients as requested.
• Register patients accurately and manage sign-in/check-in notifications.
• Assist patients with history, consent, and payment forms as needed.
• Verify insurance and enter details in the EMR.
• Receive and process payments for medical services.
• Review patient accounts for delinquencies and collect overdue payments.
• Maintain a balanced money drawer.
• Accept deliveries and distribute as needed.
• Maintain patient confidentiality at all times.

Skills

Interpersonal communication

Data entry

Professional demeanour

Basic computer skills

Education

High School Diploma or GED

Job description

Patient Experience Specialist

Full Time Eagle Grove, IA, US

5 days ago Requisition ID: 1137

Salary Range: $16.00 To $22.00 Hourly

Job Description:

Duties include but are not limited to:

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties, such as filing paperwork, when necessary.
• Answer inbound calls when needed, routing calls to the appropriate department.
• Answer, investigate, and/or direct patient inquiries or complaints to the appropriate staff member.
• Make appointments as requested by patients.
• Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
• Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Preform insurance verification, and enter it in their EMR
• Receive and process cash and credit card payments for medical services rendered.
• Review patient accounts, identify delinquent accounts, and collect overdue payments.
• Keep a balanced money drawer.
• Accept deliveries made through the front door and distribute accordingly
• Maintain confidentiality at all times.

Qualifications:

• High School Diploma or GED.
• Basic computer and data entry skills.
• Professional manner and appearance.
• Strong interpersonal and communication skills.