Patient Experience Specialist

ADP, Inc.; Eagle Grove (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

ADP, Inc. is seeking a Patient Experience Specialist in Eagle Grove, IA to support patient intake, verification, and coordinated communication among patients, families, and staff. The role requires efficient check-in, appointment scheduling, and accurate data entry in the EMR system.

You will handle payments, verify insurance when needed, and assist with form completion while maintaining confidentiality in a fast-paced healthcare setting.

Qualifications

• Requires high school diploma or GED and good data entry skills.
• Strong interpersonal and written/verbal communication abilities.
• Must be able to multitask in a fast-paced clinic environment.

Responsibilities

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties, such as filing paperwork.
• Answer inbound calls and route to the appropriate department.
• Direct patient inquiries to the appropriate staff member.
• Make patient appointments as requested.
• Register patients with timely and accurate check-in.

Skills

Interpersonal communication

Multitasking

Professionalism

Data entry

Education

High School Diploma or GED

Tools

EMR system

Cash register / POS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Experience Specialist

Full Time Eagle Grove, IA, US

3 days ago Requisition ID: 1137

Salary Range: $16.00 To $22.00 Hourly

Job Description

Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities. To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and staff.

Duties include but are not limited to

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties, such as filing paperwork, when necessary.
• Answer inbound calls when needed, routing calls to the appropriate department.
• Answer, investigate, and/or direct patient inquiries or complaints to the appropriate staff member.
• Make appointments as requested by patients.
• Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
• Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Preform insurance verification, and enter it in their EMR
• Receive and process cash and credit card payments for medical services rendered.
• Review patient accounts, identify delinquent accounts, and collect overdue payments.
• Keep a balanced money drawer.
• Accept deliveries made through the front door and distribute accordingly
• Maintain confidentiality at all times.

Qualifications

• High School Diploma or GED.
• Basic computer and data entry skills.
• Professional manner and appearance.
• Strong interpersonal and communication skills.