Patient Experience Coordinator

My Hearing Centers; Coeur d'Alene (ID); On-site; USD 25,000 - 39,000; Full time

Job summary

My Hearing Centers is seeking a personable Patient Care Coordinator to welcome patients, manage scheduling, and keep the clinic organized. You will build relationships with patients, coordinate communications, and support the provider to ensure excellent care and follow-up.

The role emphasizes empathy, strong communication, and the ability to multitask in a busy clinical setting, with a focus on patient satisfaction and smooth operations.

Qualifications

• Previous customer service experience; healthcare, hospitality, retail, or sales experience is a plus.
• Friendly, confident, and professional communication style.
• Comfort making outbound calls and engaging patients by phone.
• Strong organizational skills and attention to detail.
• Ability to multitask and shift priorities in a busy environment.
• Confidence learning and navigating multiple computer systems.
• Team-first mindset and willingness to work toward shared clinic goals.
• Patience, empathy, and the ability to build rapport with patients of all ages, particularly seniors.

Responsibilities

• Create a warm, welcoming experience for every patient who calls or visits the clinic.
• Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
• Keep the provider’s schedule organized and optimized to support patient access and clinic productivity.
• Proactively connect with current and past patients to encourage follow-up care and keep them engaged in their hearing journey.
• Build lasting relationships with patients and provide exceptional service throughout their experience.
• Maintain accurate patient records and documentation.
• Verify insurance benefits and assist patients with general coverage questions.
• Process patient payments and transactions accurately.
• Support clinic inventory, including ordering, tracking, and returns.
• Educate patients about available products, services, financing options, and promotions.
• Partner closely with the provider to support patient satisfaction and clinic goals.
• Maintain a clean, organized, and patient-ready clinic environment.
• Stay informed about company programs and services so you can confidently answer questions and assist patients.

Skills

Customer service

Communication

Organization

Phone etiquette

Multitasking

Empathy

Tools

Computer systems

Scheduling software

Job description

My Hearing Centers is seeking a personable Patient Care Coordinator to welcome patients, manage scheduling, and keep the clinic organized. You will build relationships with patients, coordinate communications, and support the provider to ensure excellent care and follow-up.

The role emphasizes empathy, strong communication, and the ability to multitask in a busy clinical setting, with a focus on patient satisfaction and smooth operations.