Patient Experience Coordinator

OMS360; Clarksville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Cumberland Surgical Arts & Associates in Clarksville, TN is seeking a Patient Care Coordinator to greet patients, check them in, and help process appointments.

You will verify insurance, review patient data for accuracy, document information in the records system, and communicate with other departments to resolve questions. This role emphasizes privacy, professionalism, and teamwork as part of our patient-first approach.

Qualifications

• Experience in a medical or dental practice preferred.
• Excellent communication skills, professionalism and customer service ability.
• Highly collaborative and dependable; ability to process information quickly and accurately.

Responsibilities

• Greet and welcome patients in a friendly, professional manner.
• Check-in patients and ensure appointment processing runs smoothly.
• Verify patient insurance and review data for accuracy with the patient.
• Document information in the patient records system and prepare information for appointments.
• Communicate with other departments regarding patient accounts, concerns, or questions.
• Answer phones and direct calls as needed.
• Maintain privacy and discretion with all private information.

Skills

Excellent communication

Customer service

Team player

Attention to detail

Tools

Patient records system

Job description

Cumberland Surgical Arts & Associates in Clarksville, TN is seeking a Patient Care Coordinator to greet patients, check them in, and help process appointments.

You will verify insurance, review patient data for accuracy, document information in the records system, and communicate with other departments to resolve questions. This role emphasizes privacy, professionalism, and teamwork as part of our patient-first approach.