Patient Experience Coordinator

Martha Jefferson Hospital; Charlottesville (VA); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Educational assistance or student loan

Job summary

Sentara Martha Jefferson Internal Medicine in Charlottesville, VA seeks a full-time Patient Care Specialist to provide non-clinical support in a physician's office and ensure a superior patient experience. You will answer calls, schedule appointments and help patients with questions; teamwork is highlighted in this role.

The position requires a HS diploma and 3 years of customer service with 1 year in health insurance plans or medical records/data, registration or scheduling.

Qualifications

• HS Diploma required; associate degree or higher may be considered in lieu of experience.
• Minimum 3 years of customer service experience.
• At least 1 year experience with health insurance plans, medical records data, medical terminology, registration or scheduling, or third-party payers.

Responsibilities

• Provide non-clinical support in a physician's office and ensure an excellent patient experience.
• Answer phones, schedule appointments and assist patients with questions.
• Collaborate with team to ensure efficient patient care delivery.

Skills

Customer service

Teamwork

Patient communications

Education

HS Diploma

Associate degree or higher

Tools

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration & Scheduling

Third Party Payers

Job description

Sentara Martha Jefferson Internal Medicine in Charlottesville, VA seeks a full-time Patient Care Specialist to provide non-clinical support in a physician's office and ensure a superior patient experience. You will answer calls, schedule appointments and help patients with questions; teamwork is highlighted in this role.

The position requires a HS diploma and 3 years of customer service with 1 year in health insurance plans or medical records/data, registration or scheduling.