Patient Experience Navigator – OB/GYN Office

Advanced Obstetrics & Gynecology, LLC; Lebanon, Northern (NJ, KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan with employer

Paid time off

Paid holidays

Your birthday off

Job summary

Advanced Obstetrics & Gynecology, LLC seeks a warm, organized Patient Service Representative to join our team. You will greet patients, handle scheduling, check-in/out, verify demographics and insurance, and support the care team with a patient-centered approach.

The role emphasizes clear communication, attention to detail, confidentiality under HIPAA, and a collaborative culture. Prior healthcare or medical office experience is preferred, with training provided to learn our systems and

Qualifications

• High School Diploma or equivalent required.
• 1+ year of customer service, administrative, or patient-facing experience preferred.
• Strong communication and interpersonal skills.
• Warm, professional approach to working with patients.
• Attention to detail and organizational skills.
• Ability to manage multiple priorities in a busy environment.
• Comfort with learning new technology and office systems.
• Collaborative attitude and willingness to help teammates.
• Commitment to patient confidentiality.

Responsibilities

• Welcome patients and create a positive, professional experience from arrival.
• Answer patient calls and assist with questions in a friendly, efficient, and compassionate manner.
• Schedule and coordinate appointments with physicians and care team members.
• Complete patient check-in and check-out accurately and efficiently.
• Verify demographics and insurance information and maintain accurate patient records.
• Collect copays and outstanding balances and reconcile payments.
• Assist patients with forms and administrative needs.
• Scan and maintain documents in the electronic health record.
• Communicate effectively with physicians, nurses, and billing staff.
• Help resolve patient concerns or connect patients with the appropriate team member.
• Protect patient confidentiality and follow HIPAA requirements.
• Contribute to a positive, organized, and collaborative work environment.
• Participate in training and process improvements as the practice grows.

Skills

Customer service

Administrative tasks

Patient-facing

Communication

HIPAA compliance

Education

High School Diploma

Job description

Advanced Obstetrics & Gynecology, LLC seeks a warm, organized Patient Service Representative to join our team. You will greet patients, handle scheduling, check-in/out, verify demographics and insurance, and support the care team with a patient-centered approach.

The role emphasizes clear communication, attention to detail, confidentiality under HIPAA, and a collaborative culture. Prior healthcare or medical office experience is preferred, with training provided to learn our systems and