Patient Experience & Care Coordinator

SunState Medical Specialists; Town of Florida (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative support for staff, patients, and physicians, ensuring a high-quality, professional service. You will act as a vital link between patients and clinical teams, handling billing questions and maintaining patient records.

The role requires strong organization, communication, and teamwork, with flexibility to travel to other centers as needed.

Qualifications

• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.

Responsibilities

• Customer Service
• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Education

High School Diploma or equivalent

Job description

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative support for staff, patients, and physicians, ensuring a high-quality, professional service. You will act as a vital link between patients and clinical teams, handling billing questions and maintaining patient records.

The role requires strong organization, communication, and teamwork, with flexibility to travel to other centers as needed.