Patient Experience Coordinator

MIT Health; Cambridge (MA); On-site; USD 31,000 - 34,000; Full time

Job summary

MIT Health in Cambridge, MA is seeking a Patient Service Representative to manage patient flow, schedule appointments, check in patients, and collect copays. This role involves extensive phone and in-person contact, data entry, insurance verification, and coordinating within MIT Health specialties.

You will work in a fast-paced front desk environment, ensuring accurate records and excellent patient service. The position offers varied shifts including weekends.

Qualifications

• High school diploma or GED is required.
• At least two years of customer service or administrative experience.
• Healthcare setting experience is a plus.

Responsibilities

• Greets all patients and family members in a professional and courteous manner.
• Verifies demographic and insurance information and updates records.
• Collects copayments and maintains a cash log.
• Answers incoming calls and directs inquiries per workflow.
• Schedules appointments and coordinate referrals with providers.
• Maintains HIPAA-compliant handling of patient information.
• Performs data entry and general clerical tasks.
• Works with multiple service areas to coordinate patient visits.

Skills

Customer service

Administrative support

Phone handling

Communication

Multi-tasking

Education

High school diploma or GED

Job description

MIT Health in Cambridge, MA is seeking a Patient Service Representative to manage patient flow, schedule appointments, check in patients, and collect copays. This role involves extensive phone and in-person contact, data entry, insurance verification, and coordinating within MIT Health specialties.

You will work in a fast-paced front desk environment, ensuring accurate records and excellent patient service. The position offers varied shifts including weekends.