Patient Access Scheduler & Coordinator

ummh; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus eligibility

Job summary

UMass Memorial Health is seeking an A/R/Patient Access scheduling professional to answer calls, book appointments across multiple clinics and campuses, and collect patient demographics, insurance, and liabilities prior to service.

The role involves coordinating medical records, scheduling procedures, and ensuring accurate financial information for care. Requires strong English skills and excellent communication within a patient-centered environment.

Qualifications

• English speaking, reading and writing skills.
• Strong intrapersonal and communication skills.

Responsibilities

• Handle incoming calls to schedule appointments across clinics and campuses.
• Make outbound calls to schedule appointments with specialists.
• Gather and update patient demographics, insurance and account information.
• Obtain medical records as needed for care.
• Schedule in-office procedures and room bookings.

Skills

English skills

Interpersonal skills

Phone communication

Education

High school diploma

Associate's degree

Job description

UMass Memorial Health is seeking an A/R/Patient Access scheduling professional to answer calls, book appointments across multiple clinics and campuses, and collect patient demographics, insurance, and liabilities prior to service.

The role involves coordinating medical records, scheduling procedures, and ensuring accurate financial information for care. Requires strong English skills and excellent communication within a patient-centered environment.