Patient Services Representative, Urgent Care

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

MIT Health in Cambridge, MA is seeking a Patient Services Representative for urgent care to manage patient flow and scheduling. The role includes front desk duties, check-in, collecting copays, and confirming insurance eligibility to keep services moving smoothly.

You will perform administrative tasks, handle phone calls, data entry, insurance reviews, and coordinate appointments and procedures across providers and facilities, delivering strong customer service to patients and stakeholders.

Responsibilities

• Manage patient flow and appointment scheduling
• Perform front desk tasks including check-in and collecting copays
• Obtain accurate insurance eligibility information
• Handle administrative tasks such as phone calls, data entry, and insurance reviews
• Schedule appointments and procedures to coordinate within and across providers, service areas and healthcare facilities
• Interact with referral providers and practices to facilitate management of complex patient issues
• Provide positive and effective customer service to support departmental operations

Job description

PATIENT SERVICES REPRESENTATIVE, URGENT CARE (PSR), MIT Health, is responsible for patient flow and appointment scheduling; front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information; administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities; has extensive patient contact, both in person and by telephone; interacts with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues; and provides positive and effective customer service that supports departmental operations.

Thefull job description is available,here: https://health.mit.edu/jobs