Patient Experience Coordinator

ccf; Bel Air (MD); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Cleveland Clinic Green Health and Wellness Center, part of the Cleveland Clinic Health System, seeks a Patient Service Specialist to deliver exceptional patient experiences in a physician-facing environment. You will handle registrations, scheduling, insurance verification and front-end support, with a focus on accuracy and compassionate service.

The role emphasizes patient-first interactions, triaging issues, and promoting MyChart adoption while coordinating with multiple departments to ensure

Formación

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Demonstrated experience in providing exceptional customer services and conflict resolution

Responsabilidades

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
• Investigate, triage and resolve patient issues using the HEART model
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences
• Capture and verify referrals and cancellation reasons, insurance coverage and physician data
• Register patients and manage scheduling, insurance verification, co-pay collection and records
• Educate and enroll patients in MyChart and Appointment Pass
• Conduct follow‑ups to MyChart and web appointment inquiries
• Generate staff provider schedules and relay staff messaging
• Travel within region to support patient care as needed

Conocimientos

Customer service

Conflict resolution

Typing 30 wpm

Medical terminology

Educación

High School Diploma or GED

Associate’s degree

Bachelor’s degree

Herramientas

MyChart

Appointment Pass

Descripción del empleo

Cleveland Clinic Green Health and Wellness Center, part of the Cleveland Clinic Health System, seeks a Patient Service Specialist to deliver exceptional patient experiences in a physician-facing environment. You will handle registrations, scheduling, insurance verification and front-end support, with a focus on accuracy and compassionate service.

The role emphasizes patient-first interactions, triaging issues, and promoting MyChart adoption while coordinating with multiple departments to ensure