Patient Experience Coordinator

Napacenter; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

NAPA Center in Austin, TX is seeking an Admin Patient Coordinator to support front desk operations and patient documentation. You will maintain accurate records, assist with intake, and ensure a seamless patient experience with exceptional customer service.

The role requires strong organization, attention to detail, and the ability to handle billing, insurance verification, and coordinating with families and staff in a fast-paced clinic setting.

Qualifications

• Bachelor’s degree with 1-2 years’ experience in office manager-related work.
• Proficient in Microsoft Office Suite and able to learn new software quickly.
• Strong organizational skills to manage multiple tasks and priorities.
• Experience with electronic medical records (EMR) systems.

Responsibilities

• Greet clients and visitors, offering assistance and clinic tours to new weekly and intensive clients.
• Process patient intakes, ensuring all required documentation is complete and accurate.
• Respond to patient inquiries and concerns, providing timely follow-up and excellent customer service.
• Maintain and update patient records in compliance with confidentiality and data protection regulations.
• Assist in collecting, organizing, and verifying patient documentation, including consent forms and insurance information.
• Manage billing and copay collection, ensuring proper documentation and follow-up as needed.
• Track and maintain patient prescription records, ensuring renewals are processed before expiration.
• Support insurance verification and authorization processes in collaboration with the billing team.
• Monitor and maintain front desk administrative systems, including kiosk use and appointment tracking.
• Communicate with families regarding administrative needs, appointment confirmations, and required paperwork.
• Assist in tracking front desk trends and compiling data for management review.
• Take initiative in identifying and implementing administrative improvements to enhance clinic efficiency and patient experience.
• Foster a welcoming and supportive environment by building rapport with clients and families.

Skills

Organization

Communication

Customer service

Multitasking

Teamwork

Problem solving

Professionalism

Children friendly

Education

Bachelor’s degree

Tools

Microsoft Office

EMR systems

Job description

NAPA Center in Austin, TX is seeking an Admin Patient Coordinator to support front desk operations and patient documentation. You will maintain accurate records, assist with intake, and ensure a seamless patient experience with exceptional customer service.

The role requires strong organization, attention to detail, and the ability to handle billing, insurance verification, and coordinating with families and staff in a fast-paced clinic setting.