Patient Care Admin & Front Desk Coordinator

Napa Center Inc.; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

NAPA Center Inc. in Austin is seeking an Admin Patient Coordinator to manage patient documentation, maintain records, and support front desk tasks.

You will greet clients, process intakes, handle inquiries, verify insurance, maintain EMR records, and ensure confidentiality while delivering high-quality customer service. This role requires strong organizational skills, attention to detail, and the ability to collaborate with families and staff to keep clinic operations running smoothly.

Qualifications

• Bachelor’s degree with 1-2 years’ experience in office manager-related work.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and able to learn new software quickly.
• Strong organizational skills with the ability to manage multiple tasks and adjust priorities as needed.
• Experience with electronic medical records (EMR) systems.
• Problem-solving skills to handle scheduling conflicts and find solutions.

Responsibilities

• Greet clients and visitors, offering assistance and clinic tours to new weekly and intensive clients.
• Process patient intakes, ensuring all required documentation is complete and accurate.
• Respond to patient inquiries and concerns, providing timely follow-up and excellent customer service.
• Maintain and update patient records in compliance with confidentiality and data protection regulations.
• Assist in collecting, organizing, and verifying patient documentation, including consent forms and insurance information.
• Manage billing and copay collection, ensuring proper documentation and follow-up as needed.
• Track and maintain patient prescription records, ensuring renewals are processed before expiration.
• Support insurance verification and authorization processes in collaboration with the billing team.
• Monitor and maintain front desk administrative systems, including kiosk use and appointment tracking.
• Communicate with families regarding administrative needs, appointment confirmations, and required paperwork.
• Assist in tracking front desk trends and compiling data for management review.
• Take initiative in identifying and implementing administrative improvements to enhance clinic efficiency and patient experience.
• Foster a welcoming and supportive environment by building rapport with clients and families.

Skills

MS Office

EMR systems

Organizational skills

Customer service

Communication

Education

Bachelor’s degree

Tools

EMR systems

Job description

NAPA Center Inc. in Austin is seeking an Admin Patient Coordinator to manage patient documentation, maintain records, and support front desk tasks.

You will greet clients, process intakes, handle inquiries, verify insurance, maintain EMR records, and ensure confidentiality while delivering high-quality customer service. This role requires strong organizational skills, attention to detail, and the ability to collaborate with families and staff to keep clinic operations running smoothly.