Patient Care Front Desk Coordinator

Pain Specialists of America; Bastrop (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Pain Specialists of America in Bastrop, TX seeks a Front Desk Coordinator to be the warm initial contact for patients, greet them professionally, and manage scheduling and billing tasks with a calm, empathetic demeanor.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced medical office while ensuring patient confidentiality and accurate data entry.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Proficient in MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Check patients in, print out medication list and provide necessary paperwork.
• Collect co-pays and balances; set up recurring credit card payments if needed.
• Prepare schedule one day in advance to determine balance and payment plans.
• Document all payments and non-payments and report to manager at end of day.
• Verify demographics with patients and update as necessary.
• Enter patient demographics into the EHR/EMR system.
• Have patients sign Opioid contracts and LOP Lien where applicable.
• Scan paperwork into systems and confirm appointments.
• Send referral letters and retrieve procedure cost estimates.
• Answer calls and check messages in EMR/EHR and email daily.
• Maintain HIPAA information in patient charts.
• Keep reception area, waiting area and workstation tidy and professional.
• Maintain patient confidentiality.
• Other duties as assigned; travel as needed.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Pain Specialists of America in Bastrop, TX seeks a Front Desk Coordinator to be the warm initial contact for patients, greet them professionally, and manage scheduling and billing tasks with a calm, empathetic demeanor.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced medical office while ensuring patient confidentiality and accurate data entry.