Patient Care Concierge — Front Desk & Scheduling

Center For Sight; Hilton Head Island (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401K Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye is seeking a Patient Care Representative to serve as the friendly, professional first and last point of contact for patients. You will assist with check‑in, scheduling, and patient inquiries while maintaining a welcoming environment.

This role requires strong organizational and communication skills, experience with Microsoft Office, and the ability to handle high‑volume, fast‑paced settings with courtesy and accuracy.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant, and prompt check‑in experience for all patients by verifying necessary information and assisting with questions.
• Print daily team/physician schedules and manage appointment flow for the day.
• Attend to walk‑in patients, scheduling inquiries, and prescription/record pickup as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems.
• Cross‑check and update next‑day charts as evidenced by the appointment schedule.
• Maintain an orderly workspace that ensures safety for patients and staff.
• Complete appointment confirmation calls based on the patient schedule.
• Collect co‑payments and account balances during checkout.
• Fill out essential reports and forms as requested.
• Perform additional administrative responsibilities as needed.

Skills

Customer service

Multitasking

Communication

Teamwork

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

US Eye is seeking a Patient Care Representative to serve as the friendly, professional first and last point of contact for patients. You will assist with check‑in, scheduling, and patient inquiries while maintaining a welcoming environment.

This role requires strong organizational and communication skills, experience with Microsoft Office, and the ability to handle high‑volume, fast‑paced settings with courtesy and accuracy.