Patient Services Coordinator

Humanitary Medical Center Inc; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Humanitary Medical Center Inc. in Tampa, FL is seeking a Patient Service Coordinator to be the first point of contact for patients. You will schedule appointments, manage patient records, verify insurance, and ensure smooth communication between patients, providers, and staff.

The role requires strong customer service, familiarity with EHR systems, and attention to detail. You will assist with referrals, collect documentation, process payments, and uphold HIPAA privacy standards in a fast-paced

Qualifications

• Previous experience in a medical office, clinic, or healthcare setting preferred.
• Knowledge of medical terminology and healthcare administrative processes is a plus.
• Familiarity with Electronic Health Record (EHR) systems.
• Strong communication and interpersonal skills
• Excellent customer service and patient care skills
• Organizational and multitasking abilities
• Attention to detail and accuracy
• Basic computer skills and experience with scheduling software
• Ability to maintain confidentiality and professionalism

Responsibilities

• Greet and assist patients in a professional and friendly manner.
• Schedule, confirm, and manage patient appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Verify patient insurance coverage and collect required documentation.
• Maintain and update accurate patient records in electronic health record (EHR) systems.
• Coordinate communication between patients, medical staff, and other departments.
• Check patients in and out for appointments.
• Process co-payments, balances, and basic billing inquiries.
• Ensure compliance with healthcare privacy regulations, HIPAA.
• Assist with referrals, authorizations, and follow-up appointments.
• All other duties as assigned

Skills

Customer service

Scheduling

Communication

Attention to detail

Tools

EHR systems

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tampa, FL, US

Position Summary

The Patient Service Coordinator serves as the first point of contact for patients and plays a key role in delivering excellent customer service in a healthcare setting. This position is responsible for scheduling appointments, managing patient records, verifying insurance information, and ensuring smooth communication between patients, providers, and administrative staff.

Responsibilities

Greet and assist patients in a professional and friendly manner.

Schedule, confirm, and manage patient appointments.

Answer incoming phone calls and respond to patient inquiries.

Verify patient insurance coverage and collect required documentation.

Maintain and update accurate patient records in electronic health record (EHR) systems.

Coordinate communication between patients, medical staff, and other departments.

Check patients in and out for appointments.

Process co-payments, balances, and basic billing inquiries.

Ensure compliance with healthcare privacy regulations, including Health Insurance Portability and Accountability Act(HIPAA).

Assist with referrals, authorizations, and follow-up appointments.

All other duties as assigned

Minimum Qualifications

Previous experience in a medical office, clinic, or healthcare setting preferred.

Knowledge of medical terminology and healthcare administrative processes is a plus.

Familiarity with Electronic Health Record (EHR) systems.

Strong communication and interpersonal skills

Excellent customer service and patient care skills

Organizational and multitasking abilities

Attention to detail and accuracy

Basic computer skills and experience with scheduling software

Ability to maintain confidentiality and professionalism

Disclaimer

Humanitary Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitary Medical Center Inc. is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.