Patient Experience Concierge & Scheduling Specialist

West Valley Womens Care Ltd; Gilbert (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Gilbert, AZ is looking for a Patient Service Representative. The role involves greeting patients, scheduling appointments, and verifying insurance information. Candidates should have excellent communication skills and experience in a customer service or administrative role in a healthcare setting. This position offers the opportunity to make a positive impact in patient care and requires strong organizational skills.

Qualifications

• Experience in a customer service or administrative role, preferably in a healthcare or medical office.
• Proficiency in using computer software applications.
• Knowledge of medical terminology and HIPAA regulations.

Responsibilities

• Greet patients and verify demographic and insurance information.
• Schedule patient appointments and coordinate follow-ups.
• Verify insurance coverage and obtain pre-authorizations.
• Answer incoming calls and respond to patient inquiries.
• Assist with administrative tasks and maintain front desk organization.

Skills

Communication skills

Attention to detail

Customer service

Organizational skills

Education

High school diploma or equivalent

Associate's degree or certification in healthcare administration

Tools

Electronic health records (EHR) systems

Office equipment

Job description

A healthcare provider in Gilbert, AZ is looking for a Patient Service Representative. The role involves greeting patients, scheduling appointments, and verifying insurance information. Candidates should have excellent communication skills and experience in a customer service or administrative role in a healthcare setting. This position offers the opportunity to make a positive impact in patient care and requires strong organizational skills.