Patient Access & Scheduling Specialist

Women's Care; Gilbert (AZ); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401k plan

Job summary

Women’s Care is seeking a Patient Access Representative in Gilbert, AZ. This role serves as the first point of contact, handling patient registration, demographics, insurance checks, and payments to ensure smooth scheduling and billing experiences.

You will greet patients, collect information, verify insurance, and assist with online registrations, while upholding the company values and HIPAA policies. The position offers full-time hours at our Gilbert location with opportunities to grow in a

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills.
• Customer-centric focus with a warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Dependable, reliable, and punctual.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to policy.
• Collect payment and/or assist patient with billing concern while ensuring time of service collection goals.
• Scan insurance card, ID, and other pertinent information into the EMR system.
• Set up payment plans for patients unable to pay balances.
• Answer a high volume of incoming phone calls and respond to patient emails promptly.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby to ensure minimal wait times and inform patients of delays.
• May assist patients with online registration or forms.
• Schedule or reschedule appointments.
• Verify insurance information and determine patient payment responsibility as needed.
• Ensure insurance eligibility and registration prior to seeing the provider.
• Schedule follow-up appointments at checkout.
• Ensure all appointments in eCW are properly checked out.
• Maintain tidy lobby and front area.
• Demonstrate Women’s Care mission and core values.
• Compliance with HIPAA rules and guidelines.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Verbal and written communication

Multi-tasking

Computer literacy

Patient-focused

Education

High school diploma or equivalent

Tools

Microsoft Office

eClinicalWorks (eCW)

Job description

Women’s Care is seeking a Patient Access Representative in Gilbert, AZ. This role serves as the first point of contact, handling patient registration, demographics, insurance checks, and payments to ensure smooth scheduling and billing experiences.

You will greet patients, collect information, verify insurance, and assist with online registrations, while upholding the company values and HIPAA policies. The position offers full-time hours at our Gilbert location with opportunities to grow in a