Patient Experience & Scheduling Specialist

West Valley Womens Care Ltd; Prescott (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare practice in Prescott, Arizona is seeking a Patient Service Representative. In this role, you will greet patients, manage appointment scheduling, and assist with insurance verification. The ideal candidate will have excellent communication skills and 1-2 years of experience in a customer service role within a healthcare setting. This position offers a chance to contribute to a positive patient experience in a supportive team environment.

Qualifications

• Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare setting.
• Proficiency in using computer software applications and office equipment.
• Knowledge of medical terminology and HIPAA regulations.

Responsibilities

• Greet patients and verify demographic and insurance information.
• Schedule patient appointments and coordinate follow-ups.
• Assist with administrative tasks such as filing and organizing medical records.
• Provide assistance to healthcare providers in patient care and examinations.

Skills

Excellent communication skills

Attention to detail

Customer service skills

Organizational skills

Education

High school diploma or equivalent

Associate's degree or certification in healthcare administration

Tools

Electronic Health Records (EHR) systems

Job description

A healthcare practice in Prescott, Arizona is seeking a Patient Service Representative. In this role, you will greet patients, manage appointment scheduling, and assist with insurance verification. The ideal candidate will have excellent communication skills and 1-2 years of experience in a customer service role within a healthcare setting. This position offers a chance to contribute to a positive patient experience in a supportive team environment.