Patient Experience Concierge (Medical Receptionist)

Humana Inc; Sanford (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. seeks a Receptionist 1 to manage front desk operations in a physician practice or center. You will greet patients, schedule appointments, maintain records, and support the medical team with administrative duties in a patient-centered environment.

The role requires a High School Diploma or GED, at least 1 year in healthcare or related customer service, and strong MS Office skills. This on-site position is part of a TB screening program with a 40-hour weekly schedule and a potential

Qualifications

• High School Diploma or GED.
• 1 year or more healthcare setting experience preferred, or strong customer service background.
• Passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors professionally, in person and over the phone.
• Schedule appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Billing and copay collection when applicable.
• Answer inquiries and provide general information.
• Keep the reception area tidy, sanitized, and stocked with supplies.
• Assist with inventory, supplies, and courier tasks.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Organizational skills

MS Office

Education

High School Diploma or GED

Tools

EMR Systems

Job description

Humana Inc. seeks a Receptionist 1 to manage front desk operations in a physician practice or center. You will greet patients, schedule appointments, maintain records, and support the medical team with administrative duties in a patient-centered environment.

The role requires a High School Diploma or GED, at least 1 year in healthcare or related customer service, and strong MS Office skills. This on-site position is part of a TB screening program with a 40-hour weekly schedule and a potential