Healthcare Front Desk Specialist

humana; Lake Park (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision benefits

401(k) retirement plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana seeks a Receptionist to greet visitors and handle a multi-line phone system, provide basic administrative support, and help maintain a welcoming, efficient front desk. The role involves routing calls, scheduling, and basic clerical tasks in a patient-focused environment.

Applicants should have a high school diploma, healthcare or customer service experience, and strong organization. The position offers a structured environment with opportunities for growth within Humana's Conviva Senior

Qualifications

• High School Diploma or GED
• 1 year or more of experience in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Responsibilities

• Receive and correctly route incoming and outgoing telephone calls
• Greet visitors, issue visitor passes and maintain visitor logs
• Respond to routine inquiries about location, hours of operation, phone numbers, and email address
• Booking meeting rooms, organizing and distributing mail, receiving and sending courier packages
• Limit decisions to defined parameters and work under supervision within established policies/practices

Skills

Customer service

Phone etiquette

Multitasking

Team player

Attention to detail

Education

High School Diploma or GED

Tools

MS Office

EMR Systems

Job description

Humana seeks a Receptionist to greet visitors and handle a multi-line phone system, provide basic administrative support, and help maintain a welcoming, efficient front desk. The role involves routing calls, scheduling, and basic clerical tasks in a patient-focused environment.

Applicants should have a high school diploma, healthcare or customer service experience, and strong organization. The position offers a structured environment with opportunities for growth within Humana's Conviva Senior