Patient Care Front Desk Associate

Humana / CenterWell; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) retirement savings plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana / CenterWell is seeking a Receptionist 1 in Jacksonville, FL, to manage calls, greet visitors, and support daily admin tasks. You will log messages, assist with rooms, mail, and courier duties, and respond to routine inquiries, all while adhering to busy, patient-centered workflows.

The role requires a high level of customer service, familiarity with MS Office, and TB screening at hire. Location is in-office with typical weekday hours.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare or strong customer service background preferred.
• Passionate about improving patient experiences.
• Excellent customer service and phone etiquette.
• Team player with positive attitude.
• Able to multitask in a fast-paced environment.
• Attention to detail and well organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• TB screening required at hire.

Responsibilities

• Operate a switchboard or multi-line phone and route calls.
• Greet visitors, issue passes, and direct to the right office.
• Take and distribute accurate messages.
• Coordinate meeting rooms and mail handling as needed.
• Respond to routine inquiries about location, hours, and contact details.

Skills

Customer service

Multitasking

Attention to detail

Team player

Phone etiquette

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

Job description

Humana / CenterWell is seeking a Receptionist 1 in Jacksonville, FL, to manage calls, greet visitors, and support daily admin tasks. You will log messages, assist with rooms, mail, and courier duties, and respond to routine inquiries, all while adhering to busy, patient-centered workflows.

The role requires a high level of customer service, familiarity with MS Office, and TB screening at hire. Location is in-office with typical weekday hours.