Patient Experience Front Desk Coordinator

Humana; United States; On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

Humana is hiring a Receptionist to support front-desk operations, answer and route calls, greet visitors, and coordinate basic administrative tasks. This role emphasizes courteous customer service and accurate message handling in a fast-paced healthcare environment.

With a typical 40-hour workweek, the Receptionist 1-2 serves as the initial contact, ensuring smooth office flow, proper visitor logging, and adherence to company policies while collaborating with teams across CenterWell and Humana.

Qualifications

• Less than 3 years of experience in a customer-facing role.
• Must be passionate about contributing to an organization focused on improving consumer experiences.
• High School Diploma or GED preferred.

Responsibilities

• Operate a switchboard or multi-line phone.
• Greet visitors and issue visitor passes.
• Take and distribute accurate messages.
• Coordinate administrative tasks such as mail, meeting rooms, and scheduling.

Skills

Customer service

Telephone handling

Administrative support

Attention to detail

Education

High School Diploma or GED

Tools

none

Job description

Humana is hiring a Receptionist to support front-desk operations, answer and route calls, greet visitors, and coordinate basic administrative tasks. This role emphasizes courteous customer service and accurate message handling in a fast-paced healthcare environment.

With a typical 40-hour workweek, the Receptionist 1-2 serves as the initial contact, ensuring smooth office flow, proper visitor logging, and adherence to company policies while collaborating with teams across CenterWell and Humana.