Patient Experience Advocate — Medical Front Desk

Talentify; Flushing (MI); On-site; USD 33,000 - 45,000; Full time

Job summary

Memorial Healthcare is seeking a front desk receptionist/medical assistant to support patient check-in/out, scheduling, and administrative tasks in a fast-paced environment. You will maintain accurate patient demographics, manage insurance information, and ensure documents are scanned into the EMR.

The role requires greeting patients, handling financial transactions, and supporting daily office operations while upholding patient-centered care standards.

Qualifications

• High School Diploma or equivalent is required.
• Current Basic Life Support certification required upon hire or at the time of orientation.
• Minimum of one year experience working in a Medical Provider office as a receptionist or Medical Assistant with administrative responsibilities preferred.

Responsibilities

• Open office (unlock doors, turn on equipment).
• Answer telephone promptly and take messages.
• Schedule patient appointments and manage reminders.
• Greet patients and verify demographic and insurance information in the EMR.
• Scan insurance cards and HIPAA documents into the EMR system.
• Verify insurance authorization and obtain necessary signatures.
• Balance daily transactions and process patient discharges per policy.
• Maintain waiting room cleanliness and assist with office mail.

Skills

Interpersonal skills

Communication skills

Teamwork

Adaptability

Customer service

Attention to detail

Education

High School Diploma

Basic Life Support

Tools

EMR system

Time and Attendance system

Credit card terminal

Office equipment

Job description

Memorial Healthcare is seeking a front desk receptionist/medical assistant to support patient check-in/out, scheduling, and administrative tasks in a fast-paced environment. You will maintain accurate patient demographics, manage insurance information, and ensure documents are scanned into the EMR.

The role requires greeting patients, handling financial transactions, and supporting daily office operations while upholding patient-centered care standards.