Patient Experience Concierge - Medical Front Desk

ConvenientMD LLC; Waterville (ME); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401k match after 1 year

Short-term disability (company paid)

Pet insurance (optional)

Educational alliance with Purdue Univ.

Tuition assistance for family

Job summary

ConvenientMD LLC in Waterville, ME, is hiring a Medical Receptionist to greet patients, register them, collect payments, and keep records current. You’ll work with the clinical team to ensure timely visits and a welcoming environment.

The role requires excellent communication, organizational skills, and comfort with multiple software systems. You’ll handle insurance questions, scheduling, and coordination across locations while upholding HIPAA standards.

Qualifications

• High School Diploma or GED required.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Proficient with Microsoft Office Suite.
• Understanding of HIPAA and patient confidentiality.

Responsibilities

• Greet patients and visitors and ensure a welcoming environment.
• Register patients and complete all required forms accurately.
• Handle insurance and billing inquiries and provide clear information.
• Collect payments and co-pays per clinic policies; encourage timely payments.
• Manage patient reservations (online and walk-in) and registration; support scheduling.
• Answer and direct phone calls in a professional and timely manner.
• Maintain a tidy reception area and perform general administrative duties.
• Navigate multiple software systems to follow clinic protocols.

Skills

Customer service

Communication

Detail oriented

Microsoft Office

Team player

Problem solving

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

ConvenientMD LLC in Waterville, ME, is hiring a Medical Receptionist to greet patients, register them, collect payments, and keep records current. You’ll work with the clinical team to ensure timely visits and a welcoming environment.

The role requires excellent communication, organizational skills, and comfort with multiple software systems. You’ll handle insurance questions, scheduling, and coordination across locations while upholding HIPAA standards.