Patient Experience Concierge — Medical Front Desk

Mass Park Inc.; Holyoke (MA); On-site; USD 13,776,000 - 23,419,000; Part time

Benefits offered by this job

Paid sick time

Health/Dental insurance after 90 days

401k after 1 year

Job summary

Mass Park Inc. is seeking a friendly Front Desk Medical Concierge in Holyoke, MA. This part-time role involves greeting patients, visitors, and staff, screening for safety, and directing people within the facility.

Weekend shifts are required, with specific Monday-Wednesday-Friday and weekend coverage. Responsibilities include answering calls, booking transportation, and maintaining a welcoming lobby. Customer service experience and solid references are essential; expect a $17.00 hourly base pay

Qualifications

• Customer service experience required.
• Good references from previous employers required.

Responsibilities

• Greet all incoming patients, visitors, and staff with a warm welcome.
• Ask screening questions to ensure safety.
• Provide directions to hospital facilities, referencing a directory.
• Call for interpreter services as needed.
• Lobby tasks: cleaning, organizing, and basic operations.
• Answer incoming calls and book transportation services as needed.
• Be an outstanding first and last impression for every visitor.

Skills

Customer service

References checks

Job description

Mass Park Inc. is seeking a friendly Front Desk Medical Concierge in Holyoke, MA. This part-time role involves greeting patients, visitors, and staff, screening for safety, and directing people within the facility.

Weekend shifts are required, with specific Monday-Wednesday-Friday and weekend coverage. Responsibilities include answering calls, booking transportation, and maintaining a welcoming lobby. Customer service experience and solid references are essential; expect a $17.00 hourly base pay