Patient Experience Concierge & Clinic Operations Lead

Concierge Physical Therapy, LLC; Sutton (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Concierge Physical Therapy, LLC is seeking a Front Desk Ambassador to deliver a premium patient experience in a fast-paced outpatient setting in Central Massachusetts. This is a full-time, in-person role with hourly pay of $22.00-$28.00, and a focus on care navigation, scheduling, insurance verification, and member services.

You will be the first and last impression for patients, building relationships, guiding them through their care journey, and supporting clinicians with smooth clinic

Qualifications

• 1+ years of medical reception experience required.
• Physical therapy or outpatient healthcare experience strongly preferred.

Responsibilities

• Deliver an exceptional patient experience as the first and last impression.
• Coordinate patient check-in/check-out and daily clinic flow.
• Verify insurance benefits and explain patient responsibilities with empathy.
• Support membership enrollment and concierge services for patients.

Skills

Medical reception

Healthcare experience

Customer service

Tools

EHR system

Insurance verification

Billing basics

Multi-line phone handling

Job description

Concierge Physical Therapy, LLC is seeking a Front Desk Ambassador to deliver a premium patient experience in a fast-paced outpatient setting in Central Massachusetts. This is a full-time, in-person role with hourly pay of $22.00-$28.00, and a focus on care navigation, scheduling, insurance verification, and member services.

You will be the first and last impression for patients, building relationships, guiding them through their care journey, and supporting clinicians with smooth clinic