Patient Experience Concierge – Medical Front Desk

US Oncology Network-wide Career Opportunities; Elgin (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k)

Healthcare Savings Account

Generous PTO Package

Health and Wellness Perks Program

Job summary

Illinois Cancer Specialists in Elgin, IL is seeking a full-time Receptionist to greet patients and visitors promptly and professionally. This role handles insurance information, co-pays, and maintains the lobby area with a focus on efficiency and patient confidentiality.

The position requires a high school diploma or equivalent and at least five years of office experience, preferably in a medical setting. Benefits include Medical, Dental and Vision Coverage, 401(k), HSA, generous PTO and

Qualifications

• High school diploma or equivalent required.
• Minimum five years office experience, preferably in medical setting.

Responsibilities

• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains lobby area in a neat and orderly manner.
• Identifies no shows, cancelations and reschedules and processes follow up per office policy.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. Prepares correspondence, memos, forms and other typing as requested by supervisor.
• Travels to other sites as needed.

Job description

Illinois Cancer Specialists in Elgin, IL is seeking a full-time Receptionist to greet patients and visitors promptly and professionally. This role handles insurance information, co-pays, and maintains the lobby area with a focus on efficiency and patient confidentiality.

The position requires a high school diploma or equivalent and at least five years of office experience, preferably in a medical setting. Benefits include Medical, Dental and Vision Coverage, 401(k), HSA, generous PTO and