Patient Experience Concierge – Medical Front Desk

Freeman Health System; Center (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement match

Paid time off (PTO)

Wellness program

Longevity bonuses

Learning Center access

Job summary

Freeman Health System in Indiana is seeking a friendly Receptionist to welcome patients, answer calls, schedule appointments, update registrations, and maintain a positive, compliant front-desk environment. Schedule: Full-time Days with no weekends or holidays.

Responsibilities include greeting visitors, collecting payments, printing receipts, balancing cash, verifying eligibility, maintaining HIPAA compliance, and using medical office software to manage patient flow.

Qualifications

• Greet all customers and visitors to the facility.
• Register patients and ensure documentation complies with HIPAA and regulations.
• Collect payments and print receipts for patients.
• Use medical office software to schedule appointments and verify eligibility.
• Balance cash drawer at shift end.

Responsibilities

• Greet visitors and provide directions when needed.
• Answer patient questions and assist with information requests.
• Register patients and maintain accurate records per regulations.
• Schedule new and follow-up appointments using the software.
• Verify eligibility and process payments and receipts.

Skills

Greet customers

Cash handling

HIPAA compliance

Medical office software

Patient scheduling

Tools

Medical office software

Job description

Freeman Health System in Indiana is seeking a friendly Receptionist to welcome patients, answer calls, schedule appointments, update registrations, and maintain a positive, compliant front-desk environment. Schedule: Full-time Days with no weekends or holidays.

Responsibilities include greeting visitors, collecting payments, printing receipts, balancing cash, verifying eligibility, maintaining HIPAA compliance, and using medical office software to manage patient flow.