Patient Care Concierge — Medical Front Desk & Scheduling

Beacon Health Options; South Bend (IN); On-site; USD 31,000 - 42,000; Full time

Job summary

Beacon Health Options in Indiana is seeking a friendly medical office receptionist to greet patients, manage check-in, and support clinic operations.

Responsibilities include scheduling, answering calls, collecting payments, entering patient data, and coordinating with clinicians; Spanish language is a plus. This role requires accuracy, teamwork, and adherence to established policies.

Qualifications

• High school diploma or equivalent preferred; must be at least 17 years old.
• At least 1 year of related office experience; medical terminology and coding experience preferred.
• Spanish language ability is desired.

Responsibilities

• Greet patients and visitors, check them in and provide assistance.
• Answer the telephone and relay messages to clinical staff accurately.
• Schedule patients with physician providers and maintain appointments.
• Obtain demographic and insurance information and enter data into the practice management system.
• Ensure accurate patient data by verifying insurance information at visits and updating records as needed.
• Maintain patient records, enter charges and post services performed.
• Enter prescription refills into the EMR and route to appropriate staff.
• Coordinate scheduling for medical testing, procedures and surgeries.
• Provide patients with prep instructions for procedures/tests and follow up with written instructions.
• Assist in data entry in specialty systems as needed.
• Escort patients to exam rooms and assist physicians when necessary.
• Participate in committees and ongoing education; perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Billing and office procedures

Typing / computer skills

Teamwork

Spanish language (preferred)

Education

High school diploma or equivalent

Job description

Beacon Health Options in Indiana is seeking a friendly medical office receptionist to greet patients, manage check-in, and support clinic operations.

Responsibilities include scheduling, answering calls, collecting payments, entering patient data, and coordinating with clinicians; Spanish language is a plus. This role requires accuracy, teamwork, and adherence to established policies.