Patient Access & Front Desk Coordinator

Capital Health (US); Lawrence (IN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Job summary

Capital Health in Indiana is seeking a friendly receptionist to support patient flow, check-in/out, and scheduling. This full-time position handles phone calls, appointment scheduling, and basic billing tasks.

You will verify demographics, collect co-pays, and maintain HIPAA-compliant records while delivering excellent customer service. Minimum HS diploma and 1 year healthcare or customer service experience required; proficiency in MS Office and medical terminology preferred.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year as receptionist or clerk in healthcare or one year customer service.
• Knowledge: Medical terminology, ICD-10 and CPT codes; excellent communication and interpersonal skills.

Responsibilities

• Answer telephones promptly and courteously; route calls to appropriate area.
• Schedule and cancel appointments; arrange outpatient tests and surgeries per policy.
• Prepare for day; verify eligibility; prepare charts and paperwork at presentation.
• Greet patients and visitors; explain privacy policies; inform delays in schedules.

Skills

Communication

Medical terminology

Excel

MS Office

Education

High school diploma or equivalent

Tools

None

Job description

Capital Health in Indiana is seeking a friendly receptionist to support patient flow, check-in/out, and scheduling. This full-time position handles phone calls, appointment scheduling, and basic billing tasks.

You will verify demographics, collect co-pays, and maintain HIPAA-compliant records while delivering excellent customer service. Minimum HS diploma and 1 year healthcare or customer service experience required; proficiency in MS Office and medical terminology preferred.