Patient Experience Concierge | Hospital Receptionist (Per Diem)

Guthrie; Sayre (Bradford County); Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Per Diem

Résumé du poste

Guthrie Health is seeking a Hospital Receptionist to be the first point of contact for patients and visitors. The role focuses on delivering a compassionate, organized, and professional welcome while handling information requests and coordinating transport as needed.

Responsibilities include answering phones, guiding patients to departments, and entering transport requests in the Epic system. A high school diploma or GED and one year of customer service experience are required, with a strong

Qualifications

• Minimum one year of customer service experience.
• Ability to read, write, and understand oral and written instructions.
• Excellent in-person and telephone communication.

Responsabilités

• Greet patients and visitors and provide information.
• Answer incoming calls and route requests as needed.
• Assist with scheduling and transportation within Guthrie Health.
• Enter transport requests into the Epic system and ensure accuracy.
• Maintain a welcoming, empathetic patient experience.
• Attend department meetings as required.

Connaissances

Customer service

Active listening

Telephone etiquette

Formation

High school diploma or GED

Outils

Epic system

Description du poste

Guthrie Health is seeking a Hospital Receptionist to be the first point of contact for patients and visitors. The role focuses on delivering a compassionate, organized, and professional welcome while handling information requests and coordinating transport as needed.

Responsibilities include answering phones, guiding patients to departments, and entering transport requests in the Epic system. A high school diploma or GED and one year of customer service experience are required, with a strong