Receptionist - Courtesy Services - Per Diem

Guthrie; Sayre (Bradford County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Per Diem

Job summary

Guthrie Health is seeking a Hospital Receptionist to be the first point of contact for patients and visitors. The role focuses on delivering a compassionate, organized, and professional welcome while handling information requests and coordinating transport as needed.

Responsibilities include answering phones, guiding patients to departments, and entering transport requests in the Epic system. A high school diploma or GED and one year of customer service experience are required, with a strong

Qualifications

• Minimum one year of customer service experience.
• Ability to read, write, and understand oral and written instructions.
• Excellent in-person and telephone communication.

Responsibilities

• Greet patients and visitors and provide information.
• Answer incoming calls and route requests as needed.
• Assist with scheduling and transportation within Guthrie Health.
• Enter transport requests into the Epic system and ensure accuracy.
• Maintain a welcoming, empathetic patient experience.
• Attend department meetings as required.

Skills

Customer service

Active listening

Telephone etiquette

Education

High school diploma or GED

Tools

Epic system

Job description

Every great patient experience starts with a warm welcome. As a Hospital Receptionist, you’ll be one of the first points of contact for patients, families, and visitors, helping them feel supported and cared for from the moment they arrive. If you’re organized, compassionate, and enjoy helping others, this is an opportunity to bring your customer service skills to a role where every interaction can make a difference.

Recognized as a Top Healthcare Employer

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage

Per Diem

Position Summary

Serves as the initial contact for all patients and visitors entering Guthrie Health through the atrium. Responds to all incoming calls requesting information, and to arrange for patient/visitor assistance/transport as needed.

Education, License & Cert

High school diploma or G.E.D required.

Experience

Possesses one‑ year experience in customer service‑ related field. Experienced in clerical responsibilities. Must be able to read, write, and understand oral and written instructions.

Essential Functions

1. Provides information and direction to patients/visitors including in‑ patient locations, appointments, departments, and/or people within the facility.
2. Knowledgeable about Guthrie health facilities, programs, and departments.
3. Enters patient/visitor transport requests into Epic system, monitors productivity and accuracy
4. Possesses proficient in‑ person and telephone etiquette; basic computer skills.
5. Is focused on creating a positive patient experience, showing empathy, practicing active listening, and striving to exceed expectations.

Other Duties

1. Contacts Courtesy bus driver to arrange for transportation of patients and visitors from the entrance to the parking lot and other areas of the campus.
2. Maintains knowledge of the community to recommend shopping, motels, restaurants, churches, etc. and provides information as needed.
3. Uses two‑ way radio to communicate with shuttle buses, security, maintenance, etc.
4. Assists non‑ emergent transportation companies in location of out‑ patients for arranged rides.
5. Attends mandatory monthly department meetings.
6. It is understood that this description is not intended to be all‑ inclusive and that other duties may be assigned as necessary in the performance of this position.