Receptionist - Prep & Recovery - Full Time

Guthrie; City of Binghamton (NY); Presencial; USD 23.419 - 32.359; Jornada completa

Descripción de la vacante

A healthcare facility in Binghamton is seeking a full-time Receptionist for Prep & Recovery. In this entry-level role, you will be the first point of contact for patients and visitors. Responsibilities include providing information, assisting with transport requests, and ensuring a positive experience. The ideal candidate has a high school diploma or equivalent and experience in customer service. Join us to contribute to a supportive healthcare environment.

Formación

• One year experience in a customer service-related field.
• Must be able to read, write, and understand instructions.

Responsabilidades

• Provide information and direction to patients/visitors.
• Enter transport requests into the Epic system.
• Create a positive patient experience.

Conocimientos

Customer service skills

Basic computer skills

Telephone etiquette

Active listening

Educación

High school diploma or G.E.D

Descripción del empleo

Receptionist - Prep & Recovery - Full Time

Apply for the Receptionist - Prep & Recovery - Full Time role at Guthrie.

Position Summary

Serves as the initial contact for all patients and visitors entering Guthrie Health through the atrium. Responds to all incoming calls requesting information, and to arrange for patient/visitor assistance/transport as needed.

Education, License & Cert

High school diploma or G.E.D required.

Experience

Possesses one‑year experience in a customer service‑related field. Experienced in clerical responsibilities. Must be able to read, write, and understand oral and written instructions.

Essential Functions

1. Provides information and direction to patients/visitors including in‑patient locations, appointments, departments, and/or people within the facility.
2. Knowledgeable about Guthrie health facilities, programs, and departments.
3. Enters patient/visitor transport requests into the Epic system, monitors productivity and accuracy.
4. Possesses proficient in‑person and telephone etiquette; basic computer skills.
5. Is focused on creating a positive patient experience, showing empathy, practicing active listening, and striving to exceed expectations.

Other Duties

1. Contacts Courtesy bus driver to arrange for transportation of patients and visitors from the entrance to the parking lot and other areas of the campus.
2. Maintains knowledge of the community to recommend shopping, motels, restaurants, churches, etc. and provides information as needed.
3. Uses two‑way radio to communicate with shuttle buses, security, maintenance, etc.
4. Assists non‑emergent transportation companies in locating out‑patients for arranged rides.
5. Attends mandatory monthly department meetings.
6. It is understood that this description is not intended to be all‑inclusive and that other duties may be assigned as necessary in the performance of this position.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Administrative

Pay Rate

Pay rate ranges from $17.00 - $23.49 per hour.