Patient Experience Concierge - Hospital Front Desk

Barnes-Jewish Hospital; St. Louis (MO); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Tuition assistance

Paid time off

Job summary

Barnes-Jewish Hospital at Washington University Medical Center seeks a Concierge Desk Rep to provide a warm first impression, greet patients and visitors, offer hospital information, escort services, and help direct guests using campus technology. This is a full-time role with benefits and on-site work.

The position emphasizes exceptional customer service, patient assistance, and strong communication to navigate the hospital environment efficiently.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.

Responsibilities

• Greet patients and visitors and provide hospital information.
• Escort services to those in need within the medical center.
• Use campus technology to direct guests and patients throughout the hospital.
• Assist with patient arrival and departure processes.
• Handle customer concerns and apply service recovery guidelines.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Barnes-Jewish Hospital at Washington University Medical Center seeks a Concierge Desk Rep to provide a warm first impression, greet patients and visitors, offer hospital information, escort services, and help direct guests using campus technology. This is a full-time role with benefits and on-site work.

The position emphasizes exceptional customer service, patient assistance, and strong communication to navigate the hospital environment efficiently.