Concierge Desk Rep

Barnes-Jewish Hospital; St. Louis (MO); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Tuition assistance

Paid time off

Job summary

Barnes-Jewish Hospital at Washington University Medical Center seeks a Concierge Desk Rep to provide a warm first impression, greet patients and visitors, offer hospital information, escort services, and help direct guests using campus technology. This is a full-time role with benefits and on-site work.

The position emphasizes exceptional customer service, patient assistance, and strong communication to navigate the hospital environment efficiently.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.

Responsibilities

• Greet patients and visitors and provide hospital information.
• Escort services to those in need within the medical center.
• Use campus technology to direct guests and patients throughout the hospital.
• Assist with patient arrival and departure processes.
• Handle customer concerns and apply service recovery guidelines.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Additional Information About The Role

Located at Barnes Jewish - Concierge Desk Rep Role

Additional Preferred Requirements

• Monday - Friday 11:30 Am -8 Pm
• Full time and Benefit Eligible

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Preferred Qualifications

Role Purpose

Provides effortless and seamless movement in and out of the medical center as the first impression that patients and visitors experience. Provides coverage of the information desks and interacts with target audiences, internal resources and external vendors.

Responsibilities

• Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines.
• Provides information regarding the medical center and local area.
• Greets patients and visitors, provides patient and hospital information and escort services to those in need.
• Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus.
• Assists with patient arrival and departure.

Minimum Requirements

Education

• High School Diploma or GED

Experience

Supervisor Experience

• No Experience

Preferred Requirements

• 2-5 years

Benefits And Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer