Hospitality Concierge

BJC HealthCare; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits

Tuition assistance

401(k) plan with match

Job summary

Barnes-Jewish Hospital is seeking a Hospitality Concierge for the Washington University Medical Center campus in Missouri. This full-time role focuses on front desk coverage, patient and family guidance, and coordination of non-medical services to enhance the patient experience.

The position requires strong communication skills and a background in hospitality or similar customer-focused work. Responsibilities include supporting care teams, managing desk operations, and assisting with staff

Qualifications

• Experience in hospital concierge services or front desk operations preferred.
• Excellent communication and interpersonal skills required.

Responsibilities

• Perform front office duties and answer incoming calls.
• Assist patients and families with non-medical guidance and information needs.
• Visit VIPs, follow up after discharge, and ensure excellent patient experience.
• Support orientation and training of new concierge staff and volunteer teams.
• Coordinate services to meet daily patient and family needs within the hospital.

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

Hospitality Concierge FT Role

Additional Preferred Requirements

• Family Lounge and some info Desk
• Sun, Tue, Fri 1pm - 11:30 Pm

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Preferred Qualifications

Role Purpose

Coordinates office operations ensuring coverage of both the business center and the information desks as required. Assists the Lead Concierge in development of promotional materials which may include content for reports, briefings, newsletters or other written information related to the concierge program. Provide database management and tracking of concierge statistics.

Responsibilities

• Performs front office duties, takes incoming calls, tracks inventory, compiles data, prepares reports, covers the concierge desks as needed and provides support to concierge volunteers.
• Responsible for providing non-medical guidance and assistance to patients and families. Acts as a communication liaison, to hear and understand a patient’s individual needs, desires, and concerns. Guides and connects the patient and family to a range of non-medical services, amenities, and information that can support effective healing and ensure a positive patient care experience.
• Visits VIP’s daily and follows up with correspondence upon discharge. Rounds on inpatients ensuring an excellent patient experience.
• Assists and supports orientation and training of new concierge, as well as assisting Lead Concierge in completion of daily tasks, database maintenance and service tracking.
• Serves as a link between patients/families and private services to provide additional amenities. Consults with department leadership throughout the hospital to find out how they can meet the needs of newly admitted patients and those who stay for extended periods. Organizes services to help patients, families and visitors with daily needs that may otherwise be difficult to meet in a hospital setting.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• No Experience

Preferred Requirements

Education

• Associate's Degree

Experience

• 5-10 years

Supervisor Experience

• < 2 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer