Night-Shift Hospital Concierge — Patient Experience Champion

Hair Saloon®; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision insurance

Tuition Assistance

401(k) retirement plan

Paid time off

Life insurance

Job summary

Barnes-Jewish Hospital at Washington University Medical Center is seeking an Overnight Hospitality Concierge to coordinate office operations, cover business center and information desks, and assist in developing promotional materials and reports.

The position focuses on providing non-medical guidance to patients and families, serving as a liaison to connect to services and amenities that support healing and a positive patient care experience.

Qualifications

• Minimum: High School Diploma or GED.
• Experience: 2–5 years in a concierge/front desk or patient-facing role.
• Preferred: Associate's Degree and 5–10 years of related experience.

Responsibilities

• Performs front office duties, takes incoming calls, tracks inventory, compiles data, prepares reports, covers the concierge desks as needed and provides support to concierge volunteers.
• Provides non-medical guidance and assistance to patients and families; acts as a liaison to connect to non-medical services and information for healing and positive patient care.
• Visits VIPs daily and follows up with discharge correspondence; rounds on inpatients to ensure excellent patient experience.
• Assists orientation and training of new concierge; supports Lead Concierge with daily tasks, database maintenance and service tracking.
• Serves as a link between patients/families and private services to meet daily needs within hospital settings.

Skills

Experience 2–5 years

Experience 5–10 years

Education

High School Diploma or GED

Associate's Degree

Job description

Barnes-Jewish Hospital at Washington University Medical Center is seeking an Overnight Hospitality Concierge to coordinate office operations, cover business center and information desks, and assist in developing promotional materials and reports.

The position focuses on providing non-medical guidance to patients and families, serving as a liaison to connect to services and amenities that support healing and a positive patient care experience.